Frequently Asked Questions
Pricing and terms
How much do the Business Growth Systems plans cost?
Front Desk is $497 a month plus $1,297 setup, Business Growth System is $797 a month plus $1,997 setup, and Complete Business Growth System is $1,097 a month plus $2,497 setup. All prices are in Canadian dollars, plus applicable taxes. Every plan is month to month, and you can cancel with 30 days' notice.
What does the setup fee cover, and is the setup fee refundable?
The setup fee covers building and testing your system before launch, and it's paid in full at signing. Before your kickoff call, the fee is refundable less 10%. After the kickoff call, it isn't refundable.
When does monthly billing start?
Monthly billing starts when your system goes live, or 10 business days after we tell you the system is ready for your approval, whichever comes first. Monthly fees are charged in advance. Nothing goes live without your approval.
Is there a long-term contract?
No, every Business Growth Systems plan is month to month, and you can cancel with 30 days' notice. Each client signs a Managed Services Agreement when they buy, and that agreement sets out the terms of the service.
Can I switch plans?
Yes, you can switch plans. Any missing details are collected through a short onboarding step, and the switch is made as soon as possible.
What happens if I cancel?
To cancel, give 30 days' notice, and your service ends at the close of your last paid month, because monthly fees aren't prorated. If you'd like help moving things elsewhere, releasing your domain is $165, once the domain has been registered for at least 60 days, and porting out a phone number we bought for you is $165, plus applicable taxes. The optional full system migration is $1,000, plus applicable taxes: if your new provider uses the same platform as ours, we transfer your website, forms, automations and settings, and export your contacts. If your new provider uses a different platform, we export your data and content, such as contacts, call history, website text and images, and your new provider rebuilds the automations, the receptionist and the booking flows.
Can I ask for changes after my system is launched?
Yes, every plan includes two adjustments a month. An adjustment is a change to something already built, taking up to about 30 minutes. New pages, automations and connections are quoted at $165 an hour, plus applicable taxes.
Is there a limit on calls or messages?
Each plan includes a monthly allowance, explained on your discovery call and in your agreement. Ask about it on your free discovery call to see how it fits your business.
Can I buy one service on its own instead of a plan?
Yes, two systems are sold on their own: the AI Phone Receptionist at $297 a month plus $497 setup, and Google Growth at $297 a month plus $497 setup. Prices are in Canadian dollars, plus applicable taxes, month to month with 30 days' notice to cancel. If you need something different, describe what you need and book a free discovery call to talk about a custom build.
Do you guarantee results?
No, no one can honestly guarantee results such as leads, bookings, sales or search rankings. What you get is a system that's properly scoped, tested before launch and managed for you.
AI Phone Receptionist
Is the AI Phone Receptionist an answering service?
Yes, the AI Phone Receptionist is a 24/7 telephone answering service for service businesses. It answers every call, handles common questions and takes down each caller's details, and we build, test and manage it for you.
Can I keep my existing phone number?
Yes, you can forward your existing number to your AI Phone Receptionist, so customers keep calling the number they already know. You can also keep your business line and add a separate AI line, or start fresh with the local number that's included.
Are calls to the AI Phone Receptionist recorded?
Call recording is your choice, and every call is transcribed and summarized either way. You can read the call summaries in email updates or in the free LeadConnector app.
Can calls be transferred to a person?
Yes, calls can be transferred to a person at a number you choose. Call transfers are set up when you want them.
How are urgent calls handled?
Urgent calls are handled to fit your business. For example, if you offer 24-hour service, urgent calls can be transferred to your on-call number.
How long does texting verification take?
Texting customers in Canada is set up quickly once your number is verified. Texting customers in the US or outside Canada needs an extra registration that usually takes about 2 to 10 days.
Will the AI Phone Receptionist replace my staff?
No, the AI Phone Receptionist handles the repetitive calls and captures every inquiry. That leaves your people free to focus on the work that needs them.
Will the AI Phone Receptionist give my callers medical, legal or financial advice?
No, for medical, legal and financial businesses the AI Phone Receptionist handles administrative calls only. It never gives professional advice.
Booking and reminders
Which plans include online booking and reminders?
Online booking that customers do themselves, with appointment reminders, is included in Business Growth System and Complete Business Growth System. Front Desk doesn't include online booking, but its AI Phone Receptionist books appointments during the call, straight into your calendar.
Can appointment reminders go out by text?
Yes, appointment reminders go out by text once your business number passes carrier verification. Until then, confirmations and reminders go out by email.
When do appointment reminders go out?
Appointment reminders go out on the schedule you choose, for example a week, 24 hours and 1 hour before the appointment. The timing is set to your wishes when your booking is set up.
What happens when a customer misses an appointment?
A customer who misses an appointment gets a follow-up message that offers to rebook. After a visit, customers get a thank-you message.
Google Growth and reviews
What is Google Growth?
Google Growth is local marketing on Google: your Google Business Profile, reviews, posts and listings, managed for you. It costs $297 a month plus $497 setup, plus applicable taxes, and includes a one-time campaign asking your past customers for Google reviews. It's also included in Complete Business Growth System.
Can you promise more reviews or a higher star rating?
No, we make sure every customer is asked for a review, but how many reviews you get and what they say is up to your customers. No one can honestly promise a number of reviews or a rating.
Do you only ask happy customers for reviews?
No, every customer is asked for a review, never only the happy ones. We never offer incentives in exchange for reviews.
Which directories will my business be listed on?
Your business is listed on Apple Maps, Bing, Facebook and Yellow Pages Canada, with the same details on each. Your Google Business Profile is managed separately, and the listings are kept consistent month to month.
Setup and onboarding
Which plan is right for my business?
Front Desk makes sure every call and website inquiry is answered, and its AI Phone Receptionist books appointments during the call. Business Growth System adds online booking customers do themselves, reminders and follow-up, and Complete Business Growth System adds your Google presence and reviews, including a one-time campaign asking your past customers for Google reviews. If you're not sure, a free 30-minute discovery call will tell you.
What happens on the free discovery call?
In 30 minutes, we look at how your business handles calls, leads and bookings today, where you're losing time or customers, and what would help most. No preparation is needed and there's no pressure. If a plan fits, we send you a written scope and price.
Can the discovery call be by phone?
Yes. When you book, you can choose a phone call, Google Meet or Microsoft Teams. If you book by phone with our receptionist, just say which you prefer.
How long does setup take?
Setup usually takes between 3 days and 2 weeks, depending on what your system includes. You get frequent progress updates, and if anything is going to take longer than expected, we tell you right away.
What do I need to provide at setup?
You fill in our onboarding form and give us access to your domain, Google Business Profile, calendar, and Facebook and Instagram accounts, as your system needs. You always stay the owner of your accounts, and you add our team as a manager.
Do I need to be tech-savvy?
No, we build and manage everything for you. We explain your system in plain language, and every system is tested before launch.
Can I see my calls, chats and leads?
Yes, you can get updates by email only, or use the free LeadConnector app to view and respond to calls, chats and leads. Team members can get their own logins. The app is for viewing and responding, and changes to your system are made by our team.
Do the plans include a website?
Yes, every Business Growth Systems plan includes a website, with pages matched to your services and search in mind from day one. Website Design is also available as an add-on with Google Growth, starting at $599 plus applicable taxes. We don't edit or redesign existing websites.
Can I do the discovery call in French?
Yes, the free 30-minute discovery call with our team can be in French. Setup, support and the AI Strategy Consultation are in English.
Privacy and security
How do you handle my customers' personal information?
When we build and manage a system for your business, we handle your customers' information on your behalf, following your instructions and our agreement with you. Your business remains responsible for telling your own customers how their information is used. We follow Canada's Personal Information Protection and Electronic Documents Act (PIPEDA).
Do I stay the owner of my accounts?
Yes, you always stay the owner of your domain, Google Business Profile, calendar and social media accounts. You add our team as a manager, so we can work on your accounts without taking ownership.
Where is my information stored?
Some of the service providers we use store information outside Canada, mainly in the United States, where that information may be subject to the laws of that country. Our Privacy Policy describes the types of providers we use and what they do with information.
What happens to my information if I cancel?
Client information is deleted from our active systems 60 days after a client's agreement ends, as described in that agreement. Copies held in our providers' backups are deleted on their regular schedules.
Do you sell or share my information?
No, we never sell or rent your information. Service providers process information only to provide their services to us, and may also use that information for their own security, fraud prevention and legal compliance.
Will you send texts or marketing emails without permission?
No, texts and marketing emails go only to people who have agreed to receive them, as Canada's Anti-Spam Legislation (CASL) requires. Anyone can opt out at any time by replying STOP to a text or using the unsubscribe link in an email.
AI Strategy Consultation
What is the AI Strategy Consultation?
The AI Strategy Consultation is a paid one-hour, one-to-one session with Emanuelle Atsain on a specific AI question, decision, tool or workflow. Where useful, it includes a business audit, and you leave with a recommendation and clear next steps.
What's the difference between the AI Strategy Consultation and the free discovery call?
The free 30-minute discovery call is for businesses exploring a system for their calls, leads and bookings. The AI Strategy Consultation is a paid one-hour session with Emanuelle on a specific AI question, tool or decision, and it can include a business audit.
How much does the AI Strategy Consultation cost?
The AI Strategy Consultation is $165, plus applicable taxes, for a one-hour, one-to-one session. It's booked and paid on the website.
Is the AI Strategy Consultation online?
Yes, the AI Strategy Consultation is a one-hour session on Teams or Google Meet, whichever you choose. Every session includes a transcript sent to you afterwards, audio or video recording happens only if you ask, and follow-up support is by email.
Do I get notes after the AI Strategy Consultation?
Yes, every AI Strategy Consultation includes a transcript, sent to you afterwards. Audio or video recording happens only if you ask.
What's the cancellation and refund policy for the AI Strategy Consultation?
With at least 24 hours' notice, rescheduling is free, and cancelling gives either a full credit valid for 90 days or a refund to the original payment method less a 10% processing fee. Within 24 hours, the session is non-refundable. No-shows forfeit the payment. Late arrivals still end at the scheduled time.