Self-serve booking
Customers choose an appointment and a time that suits them, online.
Online Booking and Appointment Reminders
Customers book themselves online, the appointment lands in your calendar, and confirmations and reminders go out for you.
Who it’s for
Service businesses that book appointments and spend too much time going back and forth to find a time that works.
If you already run your day from a Google or Outlook calendar, bookings go straight into it.
What it does
Calendar sync
Every booking goes straight into your Google or Outlook calendar, and the two stay in sync.
Confirmations and reminders
Customers get a confirmation right away and reminders before their appointment, by email, and by text once your business number passes carrier verification.
How it works
We set up your booking
We set up your appointment types, how long each one takes, your availability, and any buffer or travel time between visits.
Customers book
People book online, and your website assistant sends them to your booking calendar. Your AI Phone Receptionist books appointments into the same calendar during the call.
Reminders go out
Confirmations and reminders are sent for you, and customers can reschedule easily.
Follow-up after the visit
If someone misses an appointment, a follow-up offers to rebook. After a visit, customers get a thank-you.
Which plan includes it
Online booking and appointment reminders come with the plans below.
- Included inBusiness Growth System and Complete Business Growth System.See plans and pricing
For prices and everything each plan includes, see Plans & Services.
Questions
Which calendars does online booking work with?
Online booking works with Google and Outlook. Bookings go straight into your calendar, and the two stay in sync.
What do you set up for online booking?
We set up your appointment types, how long each one takes, your availability, and any buffer or travel time between visits. Customers then choose an appointment and a time that suits them, online.
Can appointment reminders go out by text?
Yes, once your business number passes carrier verification. Until then, confirmations and reminders go out by email.
When do appointment reminders go out?
Appointment reminders go out on the schedule you choose, for example a week, 24 hours and 1 hour before the appointment. The timing is set to your wishes when your booking is set up.
Can customers reschedule their own appointments?
Yes, customers can reschedule easily, and confirmations and reminders are sent for you. Each customer gets a confirmation right away and reminders before the appointment.
What happens when someone misses an appointment?
A customer who misses an appointment gets a follow-up message that offers to rebook. After a visit, customers get a thank-you message.
Do phone calls and website chats use the same booking calendar?
Yes. Your AI Phone Receptionist books appointments straight into your calendar during the call, whether you have it on its own, with Front Desk or with either Business Growth System plan. Online booking that customers do themselves, with confirmations and reminders, comes with Business Growth System and Complete Business Growth System, and your website assistant sends people to that same calendar.
Which plans include online booking?
Online booking that customers do themselves, with appointment reminders, is included in Business Growth System and Complete Business Growth System. Front Desk doesn't include online booking, but its AI Phone Receptionist books appointments during the call, straight into your calendar.